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Frequently Asked Questions

Orders

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.
Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before the order ships.
We're sorry to hear that! Please contact us within 48 hours with photos of the damage, and we'll arrange a replacement or refund.

Shipping

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by destination.
We offer free standard shipping on orders over a certain amount. Check our shipping policy for current thresholds.

Returns

We accept returns within 30 days of delivery for unused items in original packaging. Custom or personalized items cannot be returned.
Contact our support team with your order number to receive return instructions and a prepaid shipping label if applicable.
Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your account within 3-5 business days.

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